FAQ

Frequently Asked Questions

I want to pay with credit card, but I kept getting sent to Paypal. How can I pay with credit card?

This is normal.  Chic Squirrel.com uses Paypal for our payment gateway. This means that we pay Paypal to process all of our credit card transactions on their secure servers. You may either pay with your Paypal account, or with a debit/credit card. If you don’t have a Paypal account or would prefer to pay with credit/debit card click the link that says,
“Don't have a PayPal account? Use your credit card or bank account (where available)”
on the left side of the page.  Continue to enter card information.

What is Paypal?

Paypal offers several financial services to online merchants and customers. For merchants, they provide extremely secure card processing. For customers they provide a free method to securely make online payments. If you have a Paypal account, you can pay merchants with your credit card or bank account without giving away any personal information. Get a Paypal account, it’s FAST, FREE and SECURE!

What type of shipping do you offer?

We ship most items by UPS ground, which will take between 5-10 business days to arrive.  Right now we do not offer a faster shipping method.

What is your return policy?

You have 30 days to return any merchandise for any reason.  You will receive your refund in the manner you sent the payment. Refunds can take up to 6 weeks to process.  Customers must pay for return shipping. Chic Squirrel does not offer store credit at this time. Please read the entire Return Policy.

How do I put items on Layaway?

Please thoroughly read our Layaway Policy before putting items on layaway.